Last updated: 5 July 2026
This privacy policy explains how Hooltera OÜ (“Hooltera”) collects, uses, and protects your personal data when you visit our website or contact us.
1. Data controller
Hooltera OÜ
Registry code: 17453527
Address: Vana-Keila mnt 21, 76506 Saue, Estonia
Email: info@hooltera.ee
Phone: +372 5566 0445
Contact person: Kätlin Dreesen
2. Data we collect
- name and contact details (email, phone) when you submit a contact form;
- information about care needs that you voluntarily provide;
- technical data: IP address, browser type, device information, visit time (logs);
- data collected via cookies as described in our Cookie Policy.
3. Purpose and legal basis
- responding to enquiries — preparing a contract or your consent (GDPR Art 6(1)(b)/(a));
- providing services — performance of a contract (GDPR Art 6(1)(b));
- website operation and security — legitimate interest (GDPR Art 6(1)(f));
- statistics and improvements — your consent via cookies where required.
4. Retention
We retain personal data only as long as necessary for the purpose or as required by law. Enquiry data is usually kept for up to 24 months unless a service contract is concluded.
5. Sharing data
We do not sell or rent your personal data. We may share data with trusted processors (hosting, email, forms) under contractual obligations. Transfers outside the EEA occur only in compliance with GDPR.
6. Your rights
- access, rectification, erasure, restriction, objection, and data portability;
- withdraw consent where processing is consent-based;
- lodge a complaint with the Estonian Data Protection Inspectorate (www.aki.ee).
To exercise your rights, contact: info@hooltera.ee
7. Cookies
We use cookies to operate the website and improve user experience. See our Cookie Policy for details.
8. Changes
We may update this policy from time to time. Changes will be published on this page with the update date.